Posts Tagged ‘digital marketing’

Measurement…Are We Making it Too Difficult?

Friday, Aug 22 2008

I finally got around to finishing this post which is why it references an article from April!  One of the writers that I follow, and who’s opinion I very much respect is Steve Rubel who writes for Advertising Age. In his April 21, 2008 column he calls out for digital industry standard metrics and indicates that until we get there, that marketers will not be truly ready to embrace the right level of digital marketing spending levels.

There is no doubt that standard metrics will make it easier for all of us. But at the same time, with all of the press regarding metrics today, you would think that the industry doesn’t know how to effectively measure digital campaigns. I would contend that we know more than we give ourselves credit for…we (collective we) have been doing this for quite a while!

So while we’re waiting for the IAB, the Four A’s and everyone else to sort through the standards that will eventually give us a common language, I’m suggesting that we keep a few of the tried and true best practices in mind:

1) Start with your business goals and objectives in mind. I would start with 3 or 4 and scale up from there.

2) Don’t start out by “measuring everything”. That never works, and you’ll get lost in the data minutia.

3) Build strong relationships with your technology team - they are critical in helping to put the tools in place in order to get the reports that you’ll need.

4) Get comfortable with some of the new metrics that are available to you — engagement time, brand interaction rates and video views. But don’t treat them like they are the be-all-end-all metrics anymore than CTR’s are. They are pieces of the puzzle.

The direct marketing world recognizes that every campaign is different. Every company is different. Although there are more options within the digital realm, if we stick with what we already know, I think we’ll be surprised how effective, and relatively painless, our measurement efforts can be.

Bring Back The Love

Saturday, Aug 16 2008

Geert Desager is a Trade Marketing Manager in South East Asia for Microsoft. Geert spearheaded the making of a commercial for Microsoft Digital Advertising Solutions. The short film, called The Couple, makes a strong statement about the relationship between today’s advertiser and today’s consumer. It was a risky project considering that the ad challenges advertisers and agencies - the target clients for this Microsoft solution - to question themselves and the way they communicate with consumers.

In June, the commercial won a Bronze Lion at Cannes and we at Brunner Digital find it . . . well . . . simply hysterical and right on point. The first commercial was so successful Geert did a sequel. They both promote the advancement of one-to-one, integrated and smart digital marketing in a thoroughly entertaining fashion. Take a look below:

If you would like to learn more about the making of the commercial, check out Geert’s blog, Bring the love back. And oh by the way, Brunner Digital is here to help you bring back the love. Lot’s of love.

Vacation, Billboards and Website Optimization

Wednesday, Jul 30 2008

I just returned to the office today from vacation. Every year since 2003, my family has vacationed in Emerald Isle, NC, an Outer Banks beach community. And each of these summers we travel the same rural Carolina route for the last 80 miles or so to get to the beach, Route 58. All along this rural road are large, and I mean Times Square big, billboards. Not old wooden, Mail Pouch tobacco types either, but rather modern, illuminated, supported by steel cylinders billboards. These things were built to survive hurricanes. Why do these billboards stay in my mind as opposed to the numerous billboards I viewed during the greater part of my drive via Interstate 95? Because they were blank. Yes, blank.

Blank Billboard

Billboard on Route 58.

The Bogue Bank is a twenty-mile islet accessible on both ends by bridges. Atlantic Beach is the eastern most community and is accessed by US Route 70. Emerald Isle is the western most community and is best entered by Route 58. Whoa, whoa, whoa . . . if the best access to Emerald Isle is by traveling Route 58, then why are those billboards blank? Good question. Route 58 and US Route 70 are connected by Carolina Route 24, previously a rural route upgraded within the last 5 to 10 years to a four-lane parkway. Route 24 follows the mainland coast between US Route 70 and Route 58. Even though it is longer both in miles and in time, it seems the majority of drivers are utilizing the 70 to 24 to 58 option rather than traveling on 58 when visiting Emerald Isle. The outdoor advertising executive who forecasted that Route 58 would by the primary gateway to Emerald Isle is probably no longer an outdoor ad exec.

What does all of this have to do with digital marketing? In my mind, a great deal. Foremost, unlike the famous line in Field of Dreams, if you build it, they might not necessarily come. Those billboards on Route 58 are like many, many brand websites that are erected with significant investment and then no efforts are made to ensure and increase traffic. That outdoor ad exec should have optimized Route 58 just like CMOs should devote resources for search engine optimization (SEO). He should have monitored what Emerald Isle realtors and tourism professionals where providing as the preferred route to Emerald Isle and then lobbied for his route. This is similar to competent digital marketers utilizing Google Alerts, Nielsen BuzzMetrics, and/or TNS/Cymfony to monitor their competitive brand landscapes on the Internet and then creating action plans for their brands to be present in relevant areas of the Internet based on the results. Finally, the outdoor ad exec should have advertised on both Interstate 95 and US Route 70 that Route 58 is the preferred road to Emerald Isle. Heck, he owns that outdoor space too. Even in 2008, we engage clients that are not taking advantage of their broadcast, print, outdoor and other advertising forms to promote their web presence, a marketing medium we know is more engaging and achieves a higher ROI than all others when executed properly.

While your website/s might not go blank like those billboards along Route 58, financial and human resources dedicated to maintaining and upgrading your site/s might decrease if you can’t generate traffic. Monitor, optimize and advertise. Sufficiently monitor your brand on the Internet so you know where to play. Optimize your website/s so people can find you. And leverage your other advertising mediums to promote your site. And oh yeah, if you’re looking for a great beach vacation along the eastern seaboard, try Emerald Isle.

As GM goes, so goes . . .

Thursday, May 1 2008

Jean Halliday reported in the March 17, 2008 Digital Issue of Advertising Age that GM is shifting “fully half of its $3 billion budget into digital and one-to-one marketing within the next three years.” If there are still doubts that digital should be a substantial element of advertising and marketing plans, then let GM’s “roar” serve as a clarion call. As Halliday wrote, “as GM goes, so goes the entire automotive industry . . .” Hyundai is doubling its online spending in 2008. GM is dissuading their dealers from doing spot TV advertising and moving dealer efforts online. The Kelsey Group expects that by 2010 nearly 40% of auto advertising will be done via local online and directional media — an estimated $10.8 billion piece of the pie.

Marketers should not only take note of the dollars GM and the rest of the auto industry are shifting to digital, but the type of digital these dollars are buying. We’re not just talking banner ads here. Efforts include gaming, search, mobile and a broad array of applications.

And this trend goes beyond the automotive industry. Here is a list of facts from Jonathan Lemonnier’s March 26th Ad Age article on alternative media spending increases. Alternative media includes online, mobile, entertainment and digital out-of-home advertising.

  • Spending on alternative media hit $74.43 billion in 2007, a 22% increase over 2006
  • Forecasts predict a 20.2% increase over next year, to a total of $88.24 billion
  • By 2012, 26.6%, $160.82 billion, of all advertising and marketing dollars will be spent on alternative media
  • Interactive marketing alone which includes e-direct marketing, word-of-mouth and e-custom publishing increased by 24.4% in 2007 to $11.9 billion

Of course, GM isn’t directing its entire $3 billion budget into digital and one-to-one. They understand that these are important communication modes in an overall, integrated marketing program. Broadcast, outdoor, direct, etc. are still and will continue to be warranted. Unlike many marketers though, GM realizes that digital must be given equal resources to have a measurable impact within a marketing-mix model.